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The Patient Voice in GenAI Mental Health Chatbots

Key findings used in wiki

  • Patients view AI as a "scalable companion to bridge the gap between daily needs and clinical visits," validating the Mira SMS agent's positioning as a between-visit support layer.
  • The report highlights that patients want transparent AI limitations disclosed upfront, informing GiveCare's disclaimer and consent-flow design.
  • Users expressed a preference for AI that remembers context across sessions, supporting the SimpleMem-based memory architecture in GiveCare's SMS agent.
  • Patient advocates called for crisis routing as a non-negotiable feature, reinforcing the wiki's crisis-gate documentation.
  • The study found that trust is built through consistent tone and follow-through, not through mimicking clinical authority.