Peer Support Research: Navigation, Not Treatment

Key findings used in wiki

• The study defines peer support as guidance in navigating the health system rather than clinical treatment, establishing the "coordination ceiling" that bounds GiveCare's SMS agent scope.
• This distinction between navigation and treatment informs GiveCare's strict scope boundaries: the agent helps caregivers find and access services but does not provide clinical advice.
• Peer support effectiveness depends on shared lived experience and system knowledge, validating GiveCare's content strategy of grounding agent responses in real caregiver scenarios.
• The research shows that navigation support reduces emergency department visits and improves care continuity, providing outcome evidence for GiveCare's navigation-focused model.
• The concept of a coordination ceiling clarifies where AI support must hand off to human professionals, directly referenced in GiveCare's escalation-trigger documentation.